Director of Revenue Operations

PositionOverview Thereason this position was created is… As ID Plans continues to grow, expand its product portfolio, and scale its go-to-market strategy, we are creating a Director of Revenue Operations role to build the infrastructure, processes, systems, and insights that enable predictable, efficient revenue growth. This leader will serve as the operational engine behind our Sales, Customer Success, Marketing, and Product organizations—ensuring our revenue teams have the data, technology, processes, and analytics needed to maximize customer acquisition, retention, and expansion. You will lead strategic initiatives that improve forecasting accuracy, optimize the customer lifecycle, streamline deal execution, strengthen pipeline governance, and provide executive visibility into the health of the business. The ideal candidate combines strategic thinking with operational excellence. You have experience building and scaling Revenue Operations within a SaaS or subscription-based business and understand how to align people, processes, technology, and data to drive measurable business outcomes. You enjoy solving complex business problems, identifying opportunities for automation and AI, establishing operational discipline, and translating data into actionable insights that improve performance across the revenue organization. You will partner closely with Sales, Customer Success, Marketing, Finance, Product, Operations, and IT to create scalable operating rhythms, establish meanin