Customer Support Representative

📍 Location: Remote (Worldwide) 🕒 Shift: Shifts within Central European Time (8am to 10pm CET) 📅 Experience: 1+ year in customer support or any customer communication role 🗣 Languages: English (spoken B2, written C1) – must have · French – nice to have 💰 Starting salary: $1,200–$1,700 per month, depending on experience and knowledge 💼 Type: Full-time About iClosed Do you love helping people and solving problems? Do you want every customer to walk away with a great experience? Then we'd like to meet you. iClosed is a profit maximizer for high-ticket sales teams, helping them capture more leads, book more calls, and close more deals. We work with customers like Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of users. As a Customer Support Representative, you'll be the friendly voice of the company. You'll help our users with their questions, fix what's blocking them, and keep their experience smooth. Most of our support happens over chat. Premium customers also get video support, so you'll jump on calls from time to time. What You'll Own Customer Support Support customers over chat, email, and occasional video calls. Stay quick, friendly, patient, and professional in every conversation. Escalate issues to the right internal team and follow them through to resolution. Technical Troubleshooting Troubleshoot technical issues and walk users through the fix. Help users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API. Feedback & Impro