General Virtual Assistant

General Virtual Assistant Work Type: Full-time. Schedule: Standard U.S. business hours. Location: 100% Remote. Role Overview We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments. Key Responsibilities CRM & Data Management: Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems. Track leads, quotes, and client communications. Customer Communication: Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone. Dispatch Support: Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy. Administrative Duties: Assist with core administrative tasks including invoice tracking, data entry, and report generation. Team Coordination: Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs. Requirements & Q