Customer Service Representative

Customer Service Virtual Assistant Work Type: Full-time. Schedule: Standard U.S. business hours. Location: 100% Remote. Role Overview We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive. Key Responsibilities Customer Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally. Sales & Booking Support: Provide accurate quotes, answer service-related questions, and assist customers with booking their moves. Scheduling & Coordination: Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team. Client Follow-Up: Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns. Issue Resolution: Handle customer complaints calmly and empathetically, escalating complex issues to management when necessary. Administrative Support: Maintain accurate and up-to-date customer records and assist with general administrative tasks, including CRM updates and reporting. Requirements & Qualifications Experience: 3+ years of ex