Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Digital Managed Services Client Success Manager (CSM) owns the client relationship, value, and outcomes for a portfolio of approximately 10 Oracle managed services clients. The CSM is the accountable layer of the delivery model: driving governance, the service roadmap, and client satisfaction, and acting as the primary escalation point and strategic interface between the client and Huron 's Service Delivery Managers (SDMs) and individual contributors across the EPM and ERP towers. This role is responsible for meeting client expectations, achieving service level agreements (SLAs), protecting engagement margin, and maximizing client satisfaction and renewal. The Client Success Manager is central to the successful delivery of Oracle managed services. By owning the client relationship, enforcing governance and ticket discipline, applying hands-on EPM or ERP knowledge, and driving continuous improvement, the CSM protects service quality and margin while positioning Huron for renewal and growth. This role requires strong leadership, functional depth, commercial judgment, and a client-centric mind