Provider CRM Lead

Become a part of our caring community The Provider CRM Lead (Lead Product Manager) is responsible for defining and advancing the strategy, roadmap, and adoption of Provider CRM capabilities that enable a more connected, data-driven provider experience. You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, strengthen relationship management, streamline workflows, and deliver actionable insights for field and operational teams. The ideal candidate combines product management, customer relationship management, and change leadership experience with the ability to translate business priorities into scalable capabilities that improve provider satisfaction, operational efficiency, and business outcomes. You will report to the AVP, Product Management. Product Strategy & Vision Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms Align CRM investments with business objectives, customer needs, and growth strategies Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation Monitor industry trends, emerging technologies, and competitive CRM capabilities Product Leadership Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback Develop business cases an