Process Improvement Lead

Become a part of our caring community Humana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities. The Consumer Products Enablement and Solutions (CPES) team ensures Humana ’s insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory and operational execution while partnering with key business units to support strategic direction for insurance products. The Process Improvement Lead supports the daily execution of enterprise operational processes and helps ensure governance activities are consistently applied across the department. This role is responsible for coordinating cross-functional operational workstreams, maintaining project plans and timelines, managing documentation, supporting governance routines, and helping ensure enterprise processes are organized, standardized, and ready for execution. This position serves as a key operational coordinator for CPES operations, and other functioning programs that require structured execution, cross-functional coordination, and governance oversight. The role partners closely with department leaders and cross-functional stakeholders to support implementation readin