Manager, Care Management - Humana Care Support

Become a part of our caring community Become part of Humana ’s caring community and help us put health first. The Manager, Care Management is responsible for leading a team of care managers who support members with transitional needs, chronic conditions, and barriers that may impact health, independence, and well-being. This role provides operational leadership for telephonic, member-centered care management activities, including coordinated follow-up, resource connection, and support aligned to member needs and business priorities. This remote role offers the opportunity to lead within an organization focused on improving quality of care, access to resources, member experience, associate engagement, and operational performance. The manager is expected to develop talent, reinforce accountability, promote associate engagement, and support alignment to Humana ’s broader care management objectives. The Manager, Care Management is accountable for coaching, developing, and managing associates to achieve established performance, quality, productivity, compliance, documentation, and member-focused outcomes. This leader is expected to apply sound judgment, use data to identify trends and risks, and support continuous improvement in a dynamic care management environment. Key Responsibilities: Provide day-to-day leadership, direction, coaching, and development for assigned care management associates. Establish clear expectations, monitor performance, deliver timely feedback, and docume