Inbound Contact Representative 2 - Dental

Become a part of our caring community As a Dental Inbound Contacts Representative, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps—helping ensure they feel informed and supported. This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience As a Dental Inbound Contacts Representative, you will: Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment Address multiple member and provider needs, including benefit questions, service issues, and general inquiries Escalate unresolved and pending customer grievances Document all interactions, actions taken, and outcomes in internal systems Resolve routine to moderately complex issues by following established guidelines and workflows Identify issues requiring escalation and ensure handoff to the appropriate teams Meet quality, productivity, and customer experience expectations What Success Is: Members feel heard, supported, and satisfied with their experience We are proactive and resolve issues on the first contact whenever possible Documentation is complete, clear, and compliant Exp