Director, Consumer Digital Product Operations

Become a part of our caring community The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. Leads cross-functional teams in identifying opportunities, defining objectives, and implementing initiatives that deliver measurable business impact. Develops transformation frameworks, governance models, and performance metrics to guide execution and accountability. Partners with executives and senior leaders to ensure initiatives are aligned with enterprise strategy and long-term goals. Provides expert consultation and transformation methodologies, organizational design, and change management practices. Oversees resource planning, budget development, and implementation of best practices to achieve sustainable results. Leads development of communications, reporting, and executive updates to share outcomes, insights, and recommendations. Builds a culture of innovation, collaboration, and continuous improvement across departments. Exercises strategic judgment and decision-making to address complex challenges and ensure successful delivery of transformation outcomes at scale. The Director, Consumer Digital Product Operations, is a high-impact leadership role that will help define how the Consumer Digital organization delivers results for customers and the business. This leader will shape and continuously evolve the organization's operating model, establishing the