Care Coach - Stars Quality

Become a part of our caring community The Care Coach evaluates member needs, coordinates care, and drives interventions that support improved health outcomes, member experience, and quality performance. You will collaborate closely with members, caregivers, providers, community organizations, and internal partners to identify and resolve barriers to care, close care gaps, and promote adherence to treatment plans across Humana 's Medicare Advantage populations. Schedule and Training Work Style: Work at Home Training: Mandatory for the first four weeks, 8:30 a.m.–5:00 p.m. ET. Work Schedule: Monday - Friday, 10:00 a.m. - 8:00 p.m. ET after training. Time off is not permitted during the first month of training. The first 90 days following training are critical to building a strong foundation; therefore, planned or unplanned time away should be minimized. What Success Looks Like You will engage members in Stars and quality initiatives, including Depression Screening and Follow-Up (DSF) and Follow-Up After Emergency Department Visit for People with Multiple High-Risk Chronic Conditions (FMC), and other evolving member outreach that improve member outcomes, experience, and organizational performance. You will demonstrate agility and adaptability by supporting multiple Stars programs, including DSF, FMC, and other quality improvement initiatives as member health needs evolve. You will conduct proactive telephonic outreach to members, primarily through an autodialer and other approve