Business Intelligence Lead, Conversational Channels

Become a part of our caring community The Business Intelligence Lead is a senior individual contributor role supporting Humana 's Conversational Channels Product organization, including Interactive Voice Response (IVR), Intelligent Virtual Assistants (IVA), and emerging AI-powered member engagement experiences. This is not a traditional reporting role. The ideal candidate combines deep analytics expertise with product, project, and leadership capabilities, enabling them to operate as a strategic partner to Product, Engineering, Operations, and Business Intelligence leaders. The Business Intelligence Lead will serve as a key partner to the Director of Business Intelligence, helping drive analytics strategy, KPI governance, portfolio planning, delivery execution, and stakeholder alignment across a portfolio of conversational experiences. The role will also provide mentorship and technical leadership to a team of Business Intelligence Engineers, establishing best practices for reporting, analytics, measurement, data quality, and delivery excellence. Success in this role requires a balance of strategic thinking, technical expertise, Agile delivery experience, and cross-functional leadership. The ideal candidate is comfortable influencing decisions, navigating complex initiatives, translating business objectives into measurable outcomes, and helping both leaders and engineers succeed. This position plays a critical role in advancing Humana 's Conversational Channels strategy, memb