Customer Success Manager

Position Overview Hubexo North America is seeking a proactive, results-driven Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term customer value through onboarding, product adoption, engagement, retention, and growth.The CSM is responsible for developing strong customer relationships, ensuring customers realize measurable value from Hubexo 's solutions, and proactively managing the customer lifecycle.This is a revenue-accountable role with direct responsibility for customer retention, renewal execution, and achieving Gross Revenue Retention (GRR) targets.The ideal candidate combines strong relationship management skills with commercial awareness, analytical capabilities, and a demonstrated ability to manage subscription renewals.The CSM will collaborate closely with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent and successful customer experience.*This role is 100$ remote. Candidate must live in one of the following states to be considered for the role:AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, MD, ME, MI, MN, NC, NJ, NY, NM, NV, OH, OR, PA, SC, TN, TX, UT, VA, WI Key Responsibilities1. Customer Portfolio Management & RetentionOwn and manage an assigned portfolio of customer accounts throughout the customer lifecycle.Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value.Take direct ownership of customer renewal planning, engagement,