Billing and Domain Service Specialist

Job summary: At managed.com we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here. This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio. Schedule: 11:00 am - 7:30 pm EST, Monday - Friday 10:00 AM - 7:00 PM EST, Sunday - Thursday What you’ll do: Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation Resolve any billing related issues or obstacles that arise for customers Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup Ensure compliance with data protection and privacy regulations when handling sensitive billing information Provide training and guidance to customers on how to navigate the billing system, access invoices, and understand their billing details Supp