Operations Support Specialist II

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years , we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. About the Role Responsible for providing guidance and support to more junior staff and responding to audit inquiries for internal team members and outsourced staff. Function as a work leader to more junior staff and contribute to the development of learning solutions for Service Training delivery. What You'll Do Responsibilities: Provide guidance and support to more junior staff: conducting formal observations to assess junior coach performance and/or progress. Assist internal team members and outsourced staff in reviewing errors, responding to audit inquiries, and handle more complex work assignments. Participate in on-boarding, competency identification, execution of development plans, talent management, etc. Identify trends, recommend changes to processes including workflows, assess process deficiencies, and conduct one on one mento