Intake Coordinator (Full-Time, Remote) — US Pediatric Home Health Company

About Home Heart Florida Home Heart Florida is a pediatric home health agency. We send nurses into the homes of medically complex children across Florida, many of whom rely on ventilators, trachs, or feeding tubes. Families count on us to get care started quickly, and a lot has to happen behind the scenes before a nurse can walk through the door. About the role We're hiring a full-time, Philippines-based Intake Coordinator to help move new patients from referral to their first nursing visit. When a child is referred to us, we need medical records from their doctors, a signed nursing order, verified insurance, and an approval from the child's Medicaid health plan before care can begin. You'll be the person who gathers those pieces, follows up until each one comes in, and keeps every family's file organized and current. You'll work closely with our Intake Manager and the rest of the intake team, and you'll be in regular contact with parents, doctors' offices, and health plans. This job suits someone who is organized, persistent, and calm. Doctors' offices are slow and families are busy, so much of the work is polite, steady follow-up until things get done. What you'll do Follow up with parents to complete and return intake forms, such as medical record release forms. Request medical records and nursing orders from doctors' offices by fax, phone, and email, and keep following up until they arrive. Sort incoming faxes and file each document to the right patient's chart. Create ne