Medical Records Clerk | Philippines

About the Role You’ll take ownership of medical records and billing requests, from initial submission through follow-up, receipt, and review. This role supports the documentation needs of our personal injury practice, helping case teams obtain the information required for demand preparation. You’ll manage your assigned requests independently, work through provider delays, and coordinate with department leads and case managers to close documentation gaps. Working hours are 8:00 a.m. to 5:00 p.m. PST. Responsibilities Obtain medical records and itemized bills from U.S. hospitals, physicians, clinics, and other healthcare providers to support complete case documentation. Prepare and submit HIPAA-compliant records requests and authorizations with the information providers need to process them. Keep outstanding requests moving through consistent outbound calls and follow-ups, identifying next steps when providers are unresponsive or records are delayed. Maintain accurate request statuses, follow-up dates, and case notes in internal tracking tools and spreadsheets so pending items remain visible. Review incoming records and bills for completeness, accuracy, and relevance to the client’s accident and treatment. Resolve missing records, billing discrepancies, and incomplete documentation by coordinating corrections with healthcare providers. Help prepare cases for the demand stage by ensuring required medical records and billing documentation are available. Keep records department le