Case Manager Assistant Personal Injury | LATAM

Employment Type: Full-Time Contractor Workplace: Remote Compensation: USD $1,500 - $1,600 / month Schedule: Monday-Friday 8:00/9:00 AM–5:00/6:00 PM PST About Us HireHawk connects skilled professionals with U.S. and Canadian companies, building remote teams across Latin America, the Philippines, South Africa, Europe, and beyond. We believe meaningful career opportunities should not depend on where you live, and we support our talent with structured onboarding, clear expectations, and dedicated team coordination. About the Role You will support the firm's Personal Injury Case Managers throughout the pre-litigation process. The team needs your hands-on experience to keep treatment coordination, client communication, and outstanding requests from becoming bottlenecks across a high-volume caseload. You will own routine administrative follow-through while working under your assigned Case Manager's direction and escalating concerns that require their judgment. Working hours are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. PST. Responsibilities Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting your Case Managers with outstanding action items. Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress through clear, empathetic communication. Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the direction of th