CRO & UX Analyst

CRO & UX Analyst Location: Remote Employment Type: Full-Time Experience: 5+ Years Schedule: Must be available for overlap with Sydney hours, including availability from 2:00 PM AEST Why this role matters We're hiring someone to help take our client to the next level. This is not a freelance or contract role. You'll be all in with our team and our clients from day one. We want a motivated person who lifts the team and inspires our clients. You have a can-do attitude. You believe every data problem can be solved, and you keep going until it is. The role You'll find out what users do once they land on a client's site, and why they don't convert. You'll spend most of your day in GA4 and behavioural tools like Hotjar, Contentsquare, FullStory or Microsoft Clarity. You'll also step back to spot trends and patterns, and explain what they mean for the client's business. You'll work closely with our senior CRO and CRO team. Here's a typical task. A client's conversion rate dropped 15% last month. You work out which channel, device and landing page drove the drop. You check the ratios behind it, such as add-to-cart and checkout completion rates. Then you watch session recordings and heatmaps to see what users did. Then you write up the likely cause, what it's costing the client, and what to test. If the numbers look wrong, you check for a tracking issue first. This role is not We've had many applicants from adjacent fields. They're good backgrounds, but they're not this job. This r