Client Success & Growth Manager

Client Success and Growth Manager (Remote) Type: Full-time | Internal Role Location: Remote Earning: Salary plus commission About Hiregummy HireGummy places remote specialists with clients, and most of our roles are marketing related. We are looking for a Client Success Manager with a sound understanding of marketing, who builds strong relationships with clients and specialists, and keeps every placement on track. You will also take part in the sales cycle, from demos to closing, and grow existing accounts. This is a proactive, leadership role: you spot issues and act on them yourself, without waiting for management or instructions. Overall, the role exists to make sure every client gets real value out of their hire. Key Responsibilities 1. Client Success and Retention Run onboarding meetings with new clients Build effective, open relationships with clients and communicate with them frequently Understand what each client needs from the role and make sure the specialist is working towards that goal Spot early signs of churn and act on them before the client raises a concern Review what has happened with past churn, what did not work, and bring your own strategies to improve retention 2. Specialist Guidance and Mentoring Run onboarding meetings with new employees Communicate with candidates and specialists and guide them where needed Monitor chats and make sure specialists do not miss their check-ins and sign in on time Monitor specialists' daily work summaries and identify red