Customer Care Representative

This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey. About the Role Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination. The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish. Key Responsibilities Patient Support & Communication Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner Provide compassionate and accurate assistance regarding services, appointments, and patient questions Ensure every patient interaction reflects empathy, professionalism, and care Follow up with patients to ensure a smooth and positive experience Appointment Coordination & Administrative Support Schedule and confirm appointments accurately Coordinate patient intake, follow-ups, and internal communi