Service Technician (MSP Setup)

Working Schedule: Pacific Standard Time Work Arrangement: Fully Remote (Work From Home) Salary: $1,600 - $2,000 Employer: MSP company operating in Florida, USA Overview The Service Technician is responsible for providing first-line technical support to end users by handling inbound calls, portal tickets, and email requests. This role focuses on diagnosing and resolving user issues, delivering excellent customer service, and achieving first-contact resolution whenever possible. Working in a Managed Service Provider (MSP) environment, the technician will troubleshoot a broad range of hardware, software, endpoint, Microsoft 365, and basic networking issues. The ideal candidate has a solid technical foundation, strong troubleshooting skills, and the experience to resolve user issues efficiently while recognizing when escalation to specialized teams is necessary. Responsibilities Handle all inbound technical support requests through phone calls, the ticketing portal, and email, serving as the first point of contact for end users. Diagnose and resolve user issues, prioritizing first-contact resolution whenever possible. Troubleshoot Windows/macOS issues, operating system errors, application problems, imaging, and driver conflicts. Investigate network-related problems, including DNS, DHCP, VLANs, firewall rules, and site-to-site VPNs, within the scope of assigned responsibilities. Perform basic server administration and troubleshooting tasks involving Active Directory, Group Policy,