Level 3 – System Administrator & Client Relationship Lead

Work Setup: Fully Remote Work Schedule: Monday – Friday, Pacific Standard Time Salary: $3,300 - $3,700 Role Overview The person in this role will own both the technical infrastructure and the client experience for a portfolio of customer accounts, many of whom are technologically sophisticated, cutting-edge software startups and security-conscious VC firms. This role is also the senior technical authority that clients rely on, and they need to be someone a non-technical founder trusts as much as a technical CTO respects. If you are the type who can diagnose a security incident, explain what happened to an operations manager in plain language, and leave that person feeling confident, not confused, then YOU belong here. This Role IS: The face of our company to technologically sophisticated, security-conscious clients — you own relationships, not just tickets Equal parts technical problem-solving and warm, clear client communication A Mac-first, Google Workspace-first, SaaS-security environment Autonomy with accountability — startup clients expect fast, independent judgment This Role IS NOT: A backend NOC or infrastructure role where you work silently behind the scenes A pure engineering role — if you prefer zero client contact, this is not the right fit A Windows Server / Active Directory / on-prem data center environment A role with heavy supervision and rigid escalation paths Responsibilities: Technical Delivery Own the deployment, configuration, and lifecycle management of o