Customer Support Specialist (AI SaaS Platform) (BBS887)

We're looking for a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base. This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client. Why You'll Want to Join - Paid bi-monthly (every 15th and 30th) - Paid Time Off per company policy Observance of Holidays per company guidelines - 100% remote setup Opportunity to support a global customer base Work inside a fast-moving AI-focused environment What You'll Work On Customer Support Across Channels Manage and respond to inbound support requests through email and internal tools Provide clear, empathetic, accurate responses to technical and non-technical users Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios Escalate complex or urgent issues to product and engineering teams Support real-time inquiries inside community spaces such as Discord Documentation and Insights Identify recurring questions, bugs, and product gaps and document them clearly Contribute updates to help center articles, troubleshooting guides, and internal documentation Provide structured feedback to cross-functional teams on customer sentiment and