Client Implementation & Operations Analyst

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Client Implementation & Operations Analyst (B2B / BPO) Location: Remote Time Zone: US Time Zones (EST–PST) Role Overview We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live. The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience. Key Responsibilities Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented Build and maintain implementation trackers, status reports, and client-facing documentation Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams Maintain accurate records of client setups, configurations, and change requests in int