Business Operations Manager

About High Scale We’re High Scale — a future-focused, data-obsessed agency revolutionizing video advertising on TV and social media. Think Amazon’s obsession with customer experience meets SpaceX’s fearless ambition—that’s the DNA behind everything we do. Our 160-person team of creatives, strategists, and innovators produces thousands of high-impact campaigns weekly for the world’s leading lifestyle, fashion, beauty, and DTC brands. With 50,000 sq. ft. of DTLA studios and a global influencer network, we’re scaling rapidly—and we believe the best companies are built by people who don't wait to be told what to do. We move fast, embrace change, and constantly look for better ways to operate. If you're someone who enjoys solving complex problems, improving systems, taking ownership, and leaving every process better than you found it, you'll feel right at home here. Why This Role Matters Growth creates opportunity—but it also creates complexity. As our Business Operations Manager, you'll help build the operational foundation that allows High Scale to scale without sacrificing speed, quality, or culture. You'll work closely with leadership to optimize how we hire, measure performance, improve workflows, and support our people. We're especially excited to meet someone who has experienced world-class operational discipline in a BPO or high-growth organization and knows how to translate those best practices into a fast-moving, entrepreneurial company. This isn't a role where you'll si