Customer Support Manager (m/f/d)

heycare is an all-in-one corporate benefit that provides employees with support and relief in the areas of mental health, childcare, eldercare, and pet care through advisory services, an extensive media library, needs-based care solutions, and much more. heycare helps companies reduce absenteeism, increase employee well-being and mental resilience, and position themselves as attractive, family-friendly employers. To strengthen our team, we are looking for a dedicated Customer Support Manager who excels with empathy, organizational talent, and personal accountability. Responsibilities: You are the first touchpoint for our users (employees of our corporate clients) and caregivers in customer support - always friendly, solution-oriented, and reliable. User support: Contact person for operational questions via email, in-app chat, WhatsApp, or phone. Assistance in finding care options (e.g., childcare, eldercare, or pet care). Assistance in finding specialist medical appointments and psychotherapy slots. Support with any operational, technical, or content-related questions from users. Help in finding suitable offers for the specific user. Caregiver support: Qualitative verification of our caregivers. Contact person for operational questions via email, in-app chat, WhatsApp, or phone. Recruiting new caregivers. Organization.