Patient Care Advocate - Part Time (Friday & Saturday)

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. The team at Hey Jane is looking to expand our team by adding a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion who can provide excellent customer service. This is a remote role with required weekend hours. We are currently hiring for 1 part time role. Schedule : 12:00pm - 10:00pm ET (10 hr shifts) Workdays : Friday and Saturday Compensation: $30-$33/hr (higher rate for weekend differential pay) Responsibilities Answering patient questions related to treatment, logistics, and next steps. Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination. Tracking patients thro