Client Success Manager for B2B Clients

Do you enjoy building long-term relationships and seeing the real impact of your work? At Hedepy, we are changing companies' approaches to mental health, and we are looking for someone to become a key partner for our corporate clients. We are Hedepy, an international mental health platform where more than 100,000 sessions took place last year. In addition to individual clients, we take care of the mental health of employees in over 100 companies, and we want to take this exact area to the next level. If you have a pro-client approach, take pride in being organized, and are not afraid to stand in front of people (or in front of a camera), we are looking for you. What will be your main mission? You will be the main face of Hedepy for our B2B clients. Your task will not just be to "maintain" cooperation, but to actively improve and move this entire part of Hedepy further. Thanks to you, clients will feel pampered with us and will get the maximum out of the service. You won't be alone in this: Internally, you will closely cooperate with the Sales team, Customer Support, Dev team, and Marketing. You have a partner at hand who helps with the organization of content and webinars. Our Customer Support handles routine operational questions from clients, so you have more free hands for strategy and relationship building. Roughly 60% of your time will be taken up by strategic portfolio care of clients and onboarding. You will dedicate the rest to renewals, upsells, and necessary administration. What will you specifically work on? 1. Onboarding and implementation (start of cooperation) Involvement in the sales phase: You often enter communication with the client already during the sales process, at the latest upon signing the contract (which is handled by sales).