VP, Client Success

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable Overview Most Client Success leaders are asked to keep things running. We're asking you to rethink how it runs. The Opportunity HealthEquity is changing how we serve our clients and the value we create for them. We need a leader to help shape what comes next for Client Success. As Vice President, Client Success, you'll lead about 250 team members who serve about 5,000 mid-market and enterprise clients. Those clients represent about 80% of HealthEquity 's client revenue. The organization covers COBRA, Reimbursement Accounts, and Public Sector, across our full range of Consumer-Driven Benefits. You'll have a clear mandate: build a Client Success organization that is more proactive, strategic, digital, data-driven, and scalable. You'll own the strategy, the operating model, the financial results, and the client outcomes. Success shows up in retention, client health, service performance, and cost to serve. This role isn't about managing the current model. It's about building the next one. Why This Role Is Different Scale: You'll lead one of the company's largest client-facing organizations and the relationships behind most of its client revenue. Mandate: You'll have room to challenge legacy practices, redesign service models, and solve problems at the source. Technology: You'll set the data, automation, and AI vision for Client Success and lead the change that makes