VP Client Success

Overview Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. How You Can Make a Difference The Vice President, Client Success is accountable for the strategy, operating model, financial performance, technology enablement, organizational capability, and client outcomes of HealthEquity ’s mid-market and enterprise Client Success organization. Leading approximately 250 team members through directors and senior leaders, the Vice President owns the service experience for approximately 5,000 clients representing approximately 80% of the company’s client revenue. The role sets the strategic direction for Client Success, allocates resources across client segments and service functions, and establishes the operating policies, performance standards, department technology (AI) roadmap and management practices required to deliver sustainable business results. The Vice President is accountable for measurable improvements in client health, retention, renewal readiness, service performance, escalation management, cost to serve, workforce capacity, and organizational effectiveness. The role champions the use of data, automation, and AI to predict client risk, reduce friction, improve productivity, and enable more proactive and personalized client engagement. The role partners across Commercial, Implementation, Product and Technology, Customer Experience, Finance, and Operations to resolve systemic issues and deliver a seamless, digital-fir