Director, CX Data and Service Analytics

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How You Can Make a Difference The Director, CX Analytics & Reporting is the analytics leader for the Service organization, responsible for helping Service leadership understand, explore, define, and deliver scalable analytics and enterprise reporting that enables effective performance management and continuous improvement in member experience. This role is both a strategic partner and a hands-on analytics leader. The Director works closely with Service leadership to translate business priorities into measurable outcomes, operating metrics, reporting products, and analytic solutions that improve visibility, accountability, decision quality, and action. The Director also partners with Data Engineering, Data Governance, Data Science, AI, and Technology teams to build durable semantic models, governed reporting assets, and reusable data products that support Service analytics at scale, including gold-layer data assets in Databricks. This is a hands-on leadership role. "hands-on" may be needed to advise analysts in their code, decision logic, or optimizing performance. The Director is expected to be credible in the work, not only accountable for managing the work. What You’ll be Doing Manages and carries out personnel actions for direct reports, including hiring, scheduling, coaching, training, performance management, compensation recommendations, and c