Manager, Problem Management

Overview HealthEdge ® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge .com. OVERVIEW: HealthEdge is an agile and innovative 21st century software company that provides modern, disruptive technology that enables healthcare payors to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy. The Manager, Problem Management is an exciting opportunity to be an essential member of the Reliability Engineering & Operations (REO) organization . As the Manager, Problem Management, you will be responsible for leading the Problem Management team and ensuring the effective execution of post-incident processes, root cause analysis, known error management, and continuous service improvement initiatives. In this role, you will help identify opportunities for continuous improvement, deliver value to internal and external customers, ensure operational excellence, manage and contribute to cross-functional initiatives, and lead a team in a fast-paced environment with competing pri