Healthcare IT Technical Operations Lead

Overview HealthEdge ® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge .com. Healthedge is searching for a highly motivated IT Technical Operations Lead to join our team. The IT Technical Operations Lead position will be instrumental in planning, coordinating and streamlining operational needs for customer facing technology delivery operations, guided by Healthedge’s values. As an IT Technical Operations Lead at Healthedge, you will be accountable for the following: Manage operational excellence for technology delivery Timely generation of SLA/ Operational reports to customers and management Driving issue resolution and root cause analysis for incidents Manage day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors Driving customer calls and priorities Prioritize daily operational events and issues Managing incidents in the service management systems like JIRA/Service Now