Change Management Lead

About the role As Change Management Lead, you will lead clients through the change management activities for each MSP implementation: mapping the user experience, engaging stakeholders, shaping program branding and confirming adoption strategies that fit each client. Your goal is to secure client end users, leadership and suppliers’ understanding, trust and excitement for our MSP program. Reports to: Senior Director, MSP Project Management Team: MSP/VMS Implementation Team What you’ll do Training development and delivery Design, co-create and deliver comprehensive training strategies and materials (intranet sites, home pages and SharePoint sites, quick reference guides, end-user job aids, training decks and FAQs) across client, supplier and internal audiences for each MSP implementation Collaborate with clients to define training strategy, adoption goals and delivery approach for each implementation Partner with Program Operations and Technology teams to confirm scheduling, logistics and technical readiness ahead of every training session Communications strategy and execution Own communications strategy and execution (messaging, timelines and consistency) across all active implementations, working with clients to define delivery methods that drive adoption and change Build and maintain the master communications timeline for each implementation, sequencing announcements and updates against project milestones so no audience is caught off guard Tailor delivery method and tone fo