Cloud System Administrator

Business Unit: At ClearDATA, we provide secure, compliant cloud and managed services designed specifically for the healthcare industry. We are looking for a Senior Cloud Systems Engineer to join our Professional Services team and lead technical implementations across AWS, Azure, and GCP environments. Job Summary: We need a hands-on technical engineer who can cover the full range of our Cloud Operations work. Day to day, that means monitoring system health, triaging and resolving tickets, and being the reliable frontline resource for customers when something needs attention — while also being capable of digging into escalated incidents, executing infrastructure changes, and tuning our monitoring so the whole team sees fewer false alarms. You will keep hosted systems healthy and make sure client environments stay secure, compliant, and running smoothly.. Work Mode: Remote Shift Timings: Monday to Friday – 24 hours shift window ( Any 9 Hours shift) Location: Mumbai - Remote Key Responsibilities: Monitoring & Triage: Continuously monitor system health, network, and performance tooling across the ClearDATA Secure Cloud, validating alerts and sorting incoming tickets by type and urgency so issues reach the right hands with the right context. Frontline Customer Support: Serve as the first point of contact for customers hosting systems on the ClearDATA Secure Cloud, resolving common requests — access issues, account changes, low-risk fixes — using established runbooks and procedu