Tier 1 Technical Support Representative

Tier 1 Technical Support Representative Day Shift - 40 hours/week $18/hour Gridline / Arizona Shifts: Training Monday – Friday 7am – 4pm – Approx. 4 weeks Permanent Shifts: Monday – Friday 8am – 5pm Location: This position requires the candidate to reside in Arizona. The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging. WHAT YOU WILL DO Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer inbound GPS troubleshooting calls (20-25 daily est.) Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.) Track all troubleshooting activities in CRM system – Sales Force Must be able to work multiple systems at a time efficiently while on a call or working cases Learn, understand, and support multiple products and services within a technical support department Manage multiple support cases at one time as well as Meet support SLA’s and provide superior customer support Follow Knowl