Project Manager

• Project Manager Altera Digital Health is seeking a motivated and detail-oriented Project Manager to join our Service Delivery Management (SDM) team. This is an exciting opportunity for an internal candidate who is passionate about client success, operational excellence, and driving measurable business outcomes. The Project Manager will serve as a key liaison between our clients and internal teams, ensuring the highest standards of service delivery while contributing to the company's growth and profitability. Key Responsibilities Client Relationship & Service Delivery Management Serve as a primary point of contact for assigned client accounts, building trusted, long-term relationships Manage and monitor contracted service delivery to ensure all commitments are met Achieve and maintain a 95% client retention rate by proactively addressing client needs and concerns Project & Task Management Oversee end-to-end project delivery, ensuring 100% on-time delivery against agreed deadlines Track and manage all work against the client's Statement of Work (SOW) Professionally manage scope creep by guiding clients through the formal change request process Ensure all assigned Client Success Initiatives are fully implemented with success criteria met and signed off by stakeholders Review and update the Weekly Project Summary Report , tracking monthly hours utilized by task and team Financial & Budget Management Manage monthly budget submissions and forecasting through the Clari