Intern, Customer Support and Customer Success

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes. Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system. Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system. Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools. Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity. Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions. Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes. Participate in functional and technical design sessions. Gather end-user requiremen