Patient Advocate 11:30a to 8p EST

Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us - Health, Dental, Vision, Disability & Life Insurance, and much more - 401K Retirement Plan (with company match) - Tuition, Professional License and Certification Reimbursement - Paid Time Off, Holidays and Volunteer Time - Paid Orientation and Training - Established in 11 states - Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at . Responsibilities The Patient Advocate provides exceptional customer service to inbound inquiries and refill requests from external and internal entities. They aim to provide first contact resolution on phone calls they receive while using appropriate judgement on when to escalate. The Patient Advo