Inbound Sales & Customer Service Representative

INBOUND SALES & CUSTOMER SERVICE REPRESENTATIVE Turn every conversation into an opportunity. We're looking for a proactive, customer-focused Inbound Sales & Customer Service Representative who combines great service with a results-driven mindset. If you enjoy building rapport, finding practical solutions, and helping customers choose the right products or services, you'll fit right in. Work Setup: Fully Remote - Night Shift Role Overview As our Inbound Sales & Customer Service Representative, you'll be the first point of contact for incoming customer calls—answering enquiries, managing overflow, and identifying sales opportunities while delivering a positive customer experience. You'll understand customer needs, qualify leads, and turn enquiries into sales, appointments, or opportunities for the sales team. Along the way, you'll resolve concerns, keep accurate records, and work with internal teams to balance customer care with sales and service objectives. Key Responsibilities Answer with Confidence: Manage inbound and overflow calls promptly and professionally, prioritising requests, minimising missed calls and wait times, and following call-handling procedures and service standards. Understand the Need: Listen actively, answer product and service questions accurately, assess customer requirements and purchasing intentions, and direct enquiries to the right team when needed. Turn Enquiries into Opportunities: Recognise buying signals, qualify inbound leads, recom