Senior Administrator, Candidate Care - Process Improvement

This is a position within Haldren and not with one of its clients. This fully remote position strengthens operational rhythm and client responsiveness across retained and contingent assignments, with a focus on accuracy, confidentiality, and follow-through. Key Responsibilities Support reporting packs and dashboard inputs for operational oversight Monitor service levels and flag risks early (turnaround times, response SLAs, quality checks) Standardise templates and operating procedures to reduce rework and improve consistency Maintain accurate records in CRM and shared drives, ensuring consistent naming and versioning Own end-to-end administrative workflows for searches, including document control and scheduling Requirements 5+ years in senior administration, operations support, or coordination roles Experience maintaining CRM or ATS data with strong discipline for data quality Comfort supporting invoicing, vendor coordination, or basic finance admin workflows Strong written and verbal communication skills in a professional services environment High attention to detail, with consistent follow-through on deadlines and stakeholder expectations Comfort working with confidential information and applying sound judgement Ability to work effectively in a remote environment with disciplined time management Benefits Salary range: 340,000 - 480,000 Remote work arrangement (South Africa) Opportunities for professional growth Flat management structure with direct access to decision-maker