Account Manager

About Hairball Hairball is a Certified NetSuite and Celigo Partner focused on automating and integrating business processes for NetSuite-driven eCommerce and product companies. We build connected operations using integration platforms and applied AI, designing how data, systems, and workflows work together so our clients can scale without losing control. As we grow, we’re looking for a Sales Account Manager to lead complex client engagements and deliver systems that hold up under real operational pressure. What You’ll Do Account Manager – NetSuite The Account Manager owns the long-term success of Hairball’s customers after implementation. This role sits within the Continued Success team and acts as the strategic and operational bridge between the customer and Hairball’s delivery teams. You are responsible for understanding how clients actually use NetSuite, Celigo identifying operational risks and growth opportunities, and ensuring Hairball remains a trusted partner, not just a vendor. You will manage relationships, drive expansion, and make sure what we deliver continues to work in real production environments. This is not a passive account role. You are expected to understand NetSuite, and ecommerce Operations, speak the customer’s operational language, and proactively guide them forward. Key Responsibilities Own and manage a portfolio of NetSuite-driven customer accounts post go-live. Act as the primary point of contact for customers during ongoing support, optimization, a