Customer Success Manager
Full-time
US
Oct 26, 2026
RemoteMatch analyzes your experience against this role's specific tech stack, timezone overlap, and requirements.
About the Role
Ready to embark on the quest of joining Hack The Box ? At the end of this thrilling journey, you'll become a proud member of Hack The Box , with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻 ✨The core mission of the Customer Success Manager: Drive engagement along the Hack The Box journey with high profile enterprise clients, primarily within the US market. Execute outcomes from success criteria for some of US’s largest enterprises. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) 🏢 Location & Work Mode: Full-time role Remote role East Coast 🍺 The fellowship you’ll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US. ⚔️ Technology tools & weapons you’ll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! 📚 Interesting resources you should check: Customer Stories Meet the humans behind the screens | Working @ Hack The Box A glimpse into HTB’s 2025 Sales