Virtual Tax Specialist, Seasonal

About the Role Join Us as a Virtual Tax Support Specialist – Make a Difference During Tax Season (Remote) At H&R Block , we're more than just the nation's leading tax preparation provider—we're a team of passionate professionals who thrive on helping people. If you're tax-savvy, love solving problems, and enjoy connecting with others, this is your opportunity to make a real impact while helping clients successfully complete their tax returns using H&R Block's DIY tax software. What You'll Do As a Virtual Tax Support Specialist , you'll be the go-to expert for our do-it-yourself clients, guiding them through their tax questions with clarity, empathy, and confidence. You'll collaborate with a remote team of tax professionals to deliver fast, accurate, and friendly support primarily through chat-based interactions, helping customers confidently navigate tax situations and our digital tax preparation products. Your Day-to-Day Will Include Engaging with clients primarily through chat and approved digital support tools to answer tax-related questions. Helping clients navigate our online tax prep tools with ease. Providing clear, supportive guidance to help clients feel confident and empowered. Researching federal and state tax laws to provide accurate, up-to-date information. Using our proprietary tools and resources to deliver top-tier client support. Collaborating with teammates to share insights, solve problems, and improve the client experience. Escalating complex tax s