Product Manager, Onboarding

About the Role The Product Manager, Onboarding plays a critical role in ensuring the product organization builds the right solutions in the right way by deeply understanding how the system operates today, how clients and associates use it, and what investments are needed to improve performance, stability, quality and ultimately scalability over time. This role includes writing user stories, requirements, and acceptance criteria, and leading cross-functional refinement sessions. This role sits at the intersection of client needs, business priorities, technology capabilities, and cross-team execution. As a PM, you will be making informed trade-offs on how to maximize the velocity of the team, the sequencing of the work optimally, balancing effectively, instrument outcomes, and creating the flexibility needed for rapid experimentation. By maintaining a clear view of system health, dependencies, risks, and future opportunities, the Product Manager, Systems enables stronger product decisions, faster learning, more reliable delivery, and ultimately better end-to-end experiences. Day to day, you’ll… Execute delivery of a defined roadmap for Onboarding initiatives that will enable assisted tax clients to easily provide their data and documents to H&R Block and have a successful tax engagement with their tax professional Ensure the successful execution and delivery of assigned features within large-scale products, organizing necessary resources through planning ceremonies, and sup