Client Services Social Media Representative, Seasonal

About the Role At H&R Block, we are committed to providing exceptional service and support to our clients. As a Client Services Representative, you will play a crucial role in resolving both internal and external client concerns on behalf of our District Managers. Your responsibilities will include conducting thorough research, performing detailed analysis, and making independent decisions to ensure client satisfaction. You will leverage multiple software applications to manage and resolve escalated complaint cases efficiently. Additionally, you will act as a liaison, contacting H&R Block Field Leadership and other related business units to facilitate effective communication and resolution for our clients. Your ability to navigate complex situations with professionalism and empathy will be essential in maintaining the trust and confidence of our clients. Join us in our mission to provide outstanding service and support and help us make a positive impact on the lives of those we serve. Day to day, you'll... Provide escalation support to assist both internal and external clients using multiple communication methods, including phone, e-mail, mail, and chat Monitor multiple regional areas for incoming client issues and inquiries Respond to all incoming client issues and inquiries within the department’s service level agreement (SLA) Perform detailed research and analysis on client concerns and inquiries using multiple software applications Retain detailed documentation re