Senior Patient Activation Specialist

About Guideway Care * Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: We are seeking motivated individuals who are eager to join the healthcare industry. OurSenior Medical Contact Center Agent (aka Senior Patient Activation Specialist) typically needs a combination of experience, technical proficiency, and emotional intelligence to manage complex patient interactions and support a call center team. Essential Functions: Handle complex patient interactions including escalations or high-priority cases. Support new staff through feedback, mentoring, and quality assurance activities. Oversee appointment scheduling, insurance verification, and patient follow-ups. Collaborate with clinical and administrative teams to ensure seamless patient care coordination. Contribute to improving workflows and performance metrics within the call center. Manage multiple clients in a fast-paced enviroment Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. Required Skills/Abilities: Advanced communication and customer servi