Director, Service Delivery

Grow Your Career with GTT ! Join GTT to be part of a global mission to simply and securely connect people and data through innovative, AI-driven solutions. We empower curious, adaptive professionals to take ownership of their work, offering a culture where your ideas have a visible, real-world reach. If you are energized by complex challenges and a supportive team that lifts each other up, GTT is the place to build a rewarding career. Lead a high-performing service delivery organisation that drives exceptional customer experiences, operational excellence, and successful outcomes across a complex technology portfolio. We are seeking an experienced Director, Service Delivery to provide leadership for the delivery of products and services across the European business. This is a strategic leadership role focused on ensuring customers receive a consistent, high-quality experience while driving operational efficiency, scalability, and commercial performance. You will lead teams responsible for delivering complex customer solutions, champion service innovation, and help shape the future of service delivery through process improvement and automation initiatives. About the Role As Director, Service Delivery, you will be responsible for leading the Service Delivery organisation supporting customers across the European sales division. Working closely with customers, internal stakeholders, and senior leadership, you will develop scalable delivery strategies, enhance customer engagement m