Service Desk (Argentina - Remote)

Provide information and communication technology services related to infrastructure, networks, software, computer applications, and devices to facilitate the client's tasks and functions. Requirements Main functions: Provide information and communication technology services related to infrastructure, networks, software, computer applications, and devices to facilitate the client's tasks and functions, as well as the management, transformation, and maintenance of the technological components that allow creating, modifying, storing, protecting, and retrieving information. Provide specialized technical support for internal and external users, solving complex problems that cannot be resolved by previous support levels. Perform detailed analysis of incidents and problems, investigating the root cause and proposing effective solutions. Collaborate with development, infrastructure, and security teams to solve complex problems involving multiple systems and components. Provide remote or online assistance. Access, control, manage, supervise, and repair devices remotely, from laptops, via connectivity platforms. Apply cloud-based technologies for collaboration and remote online support. Configure and maintain operating systems, servers, databases, and other IT infrastructure components. Manage and resolve issues.